Delivery & Returns



Joyetech UK use Royal Mail to ship out small parcels however if your order exceeds £300 we may contact you regarding the use of a designated courier service.


Delivery costs and times:


*FREE UK Mainland delivery when you spend over £30.00 (Orders over £50 will ship by 1st Class Recorded Delivery)


1st Class Standard Delivery £1.99

Special Next Day Delivery £6.99

Delivery to European Countries £9.99

Delivery to the rest of the world £16.99


Same Day Dispatch when ordered before noon, Monday - Friday (excluding public holidays). If you have selected 1st class delivery (standard untracked or signed for over £30) it can take between 2-3 working days to arrive.

If you have selected special next day delivery before 2pm on a working day then it will arrive the next working day before 1pm (UK delivery only)


Delivery not arrived:

Delivery within the UK by Royal Mail - please allow 10 working days from the date your order was dispatched before making a claim for a lost parcel. Delivery outside of the UK - please allow 25 working days from the date your order was dispatched before making a claim for a lost parcel. To make a claim for a lost parcel, please email


Delivery restrictions:

Due to TRPR regulations that are now in place in the UK, we can no longer ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia and Spain

Due to country specific regulations on electronic cigarettes, there are various other countries we cannot ship to, these include: Brazil, Canada, Macau, South Korea, Thailand, and Turkey.

Please note, it is strongly advised that you check local Customs & Import law to ensure your ordered item is not restricted in your country. Joyetech UK cannot accept any liability if a parcel is confiscated. 

We are unable to ship overseas orders to a PO Box address, this is due to restrictions in place with UPS.




The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing via email to, if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.


Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.


Goods must be returned by the Buyer at the Buyers expense and should be sent via recorded delvery and adequately insured during the return journey.  The Buyer has a statutory duty to take reasonable care of the items. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any). If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.


Goods to be returned must clearly show the invoice/order number obtained from the Seller on the package.


Where returned Goods are found to be damaged due to the Buyers fault the Buyer will be liable for the cost of remedying such damage.


Please Note: Joyetech UK operates as an independent reseller of Joyetech products through UK Vapour Brands Ltd.  Our responsibilities are limited only to products purchased from our online store (, and we are an independent legal entity from the manufacturer (Joyetech ). If you did not purchase your item from please contact the store that you have purchased from for any claim under warranty or statutory consumer rights.